SmartRep - Administration platform for a NLP chatbot

SmartRep - Administration platform for a NLP chatbot

Need for:

  • A robust back-end management platform that would support the use of an innovative Python-based Natural Language Processing chatbot, developed by SmartRep, a Greek startup

What we did:

  • A Laravel-based scalable back-end platform that serves front-end chatbot configuration, plus analytics, client and user management and handover to a live agent functionalities
  • A complete API for integration with enterprise back-end systems for personalized information provision, as well as integration with social media platforms, where the chatbot front-end is provided via the social medium chat interface

Results for the client:

  • A well-structured, scalable and documented platform and corresponding API that provides the SmartRep NLP chatbot with strong advantages against the competition

Date

24 December 2020

Tags

Website, Custom Web Application, Web API, S.E.O